Welcome!
Trusting a new Nail Artist can be super stressful! We get it. We value your trust and hope that the information included in this Welcome Packet will alleviate any concerns and leave you feeling confident about your first visit.
Included in this packet is an introduction to your Nail Artist, what to expect before, during, and after your appointment, what to expect while you’re here, and how to come prepared.
If you have any questions, please don’t hesitate to reach out either by email or calling the salon directly.
We can’t wait to meet you!
Meet our Experts
Great Expectations
Pre-Visit
Beyond this information packet, you can expect to receive a courtesy reminder via text and/or email 24-48 hours prior to your appointment. Please refer to our cancellation policies if the need arises to cancel or reschedule your appointment.
Day of Your Appointment
Before we begin, we will thoroughly discuss your nail goals and design a plan to get you there. If you have any inspiration photos, please bring them with you. The information below will help you know how best to prepare and what to expect.
Between Visits
Once your services are complete, I will make recommendations for a maintenance schedule, as well as detailed instructions for caring for your new lashes to keep you looking amazing from now until your next visit. You will receive a complimentary care kit after your service is completed.
Come Prepared
Parking
Spa services at Krome are located on the lower level. If you have any concerns regarding the stairway, please feel free to park behind the salon. You can notify the staff (call 423.566.7055) upon your arrival and we will let you in through the back entrance.
Policies
Late Cancellation
Should the need arise to cancel or reschedule your appointment, we ask that you notify the salon or your stylist 24-hours or more before your scheduled appointment time. This window will provide us with the opportunity to fill the vacated time slot. Cancellations made less than 24-hours of your scheduled appointment may be subject to a $25 rescheduling fee.
No-Call/No-Show
If you do not cancel or reschedule an appointment, and do not show up for your requested appointment, a $100 rescheduling fee will be required and payable prior to booking another appointment. Repeated no-shows will no longer be able to schedule future appointments .
Late Arrival
We get it...stuff happens. However, to keep our schedules on track, if you arrive more than 10 minutes past your scheduled appointment time, we may have to either adjust which services can still be received in the time remaining (no price adjustment will be made) or reschedule your appointment. No-show rescheduling fees may apply.
*To see a full list of our salon policies, please visit the Policies page on our website